SHOP POLICIES

Terms & Conditions

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1. Ordering & Availability

• We recommend checking our Availability Calendar before placing your order to ensure we can fulfill it by your homecoming date.

• Orders placed within 7 days of your event may incur a rush order fee based on the mum or garter package selected.

• If your order falls within this rush window, please contact us at info@southernbellemums.com prior to placing your order.

• Availability is first-come, first-served and is not guaranteed until your deposit or payment is received.

2. Personalization

• It is the customer’s responsibility to review all submitted details (names, school information, themes, colors, etc.) at checkout.

• Minor updates may be requested up to 14 days before your homecoming date. We’ll do our best to accommodate changes when possible.

• Southern Belle Mums is not liable for mistakes in personalization details once provided or if no proof approval is required/requested.

3. Payment Terms

• All custom orders require full or partial upfront payment.

• We accept Zelle, Venmo, cash or Apple Cash.

• Payment plan options are offered based on the month of order:

  • February:       4 payments (25% non-refundable deposit; due dates: Apr 1, Jun 1, Aug 1)

  • March-May:    3 payments (35% non-refundable deposit; Jun 1, Aug 1)

  • June-July:       2 payments (50% non-refundable deposit; balance due Aug 1)

  • After July 30: Full payment due at time of order

• Non-refundable deposits are applied toward the final total but are non-refundable under any circumstance unless Southern Belle Mums cancels the order.

• Missed payments may cause production delays or order cancellation.

4. Refund Policy

• Cancellations must be made within 24 hours of purchase to receive a full refund.

• After 24 hours, no refunds or cancellations are available, as production begins shortly after ordering.

• Refunds will not be issued for dissatisfaction with design choices once approved or delivered.

5. Pick-Up & Shipping

• Local pickup is available in Argyle, Texas. Pickup details will be emailed the Monday of your homecoming week.

• If you need an early pickup (e.g., for a school carnival), contact us before ordering.

• Shipping is not available for full-size mums or garters at this time.

• Customers must inspect their order at pickup. Southern Belle Mums is not liable for any damage once the order leaves our possession.

6. Intellectual Property & Photo Usage

• All designs, photos, and content on our website and social media are the original work of Southern Belle Mums and may not be copied, sold, or reproduced without written consent.

• Purchase of a mum or garter does not grant commercial rights to the design.

• We may feature photos of your order for marketing purposes unless you opt-out in writing at the time of ordering.

7. Limitation of Liability

• Southern Belle Mums is not liable for any direct, indirect, or consequential damages arising from the use, misuse, or inability to use our products, including damages resulting from delays, damage after pickup, or third-party shipping.

8. Force Majeure

• We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to natural disasters, labor shortages, pandemics, or supply chain disruptions.

9. Severability

• If any provision of these Terms is found invalid or unenforceable, the remainder shall continue in full force and effect.

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Privacy Policy

Southern Belle Mums (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website.

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1. Information We Collect

We may collect:

• Your name, contact info, and order details during checkout

• Device/browser information, IP address, and cookies

• Communication preferences (e.g., newsletter sign-up)

We do not knowingly collect personal information from children under 13.

2. How We Use Your Information

We use your data to:

• Process and fulfill orders

• Communicate regarding your order and pickup

• Improve our website and services

• Send promotional updates (if subscribed)

We do not sell your personal information.

3. Data Storage & Protection

• Our website is hosted on Wix with payments processed through Apple Cash, Ecwid, Venmo and Cash.
  We use encryption and firewalls to protect your personal information.

4. Email & SMS Communication

We may contact you by email, phone, or text to:

• Confirm or update your order

• Notify you of pickup arrangements

• Send marketing or newsletter updates (if you opt-in)

You may opt out at any time by clicking “unsubscribe” or emailing us at info@southernbellemums.com.

5. Your Rights

You have the right to:

• Access or correct your personal data

• Request deletion of your data (“right to be forgotten”)

• Opt out of marketing communications

• Submit a privacy concern at info@southernbellemums.com

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Cookie Policy

We use cookies to enhance your experience on our site. By using our site, you consent to the use of cookies unless you disable them in your browser.

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1. What Are Cookies?

Cookies are small files stored on your device to help our site function properly and remember your preferences.

2. Types of Cookies We Use

• Essential Cookies: Necessary for core site features (checkout, login)

• Performance Cookies: Track page views and website usage

• Functionality Cookies: Save preferences and cart items

• Marketing Cookies: Help us analyze and improve social and email campaigns

We may use tools like Google Analytics or Facebook Pixel for marketing performance tracking.

3. Managing Cookies

You can accept, restrict, or disable cookies via your browser settings.
Disabling cookies may impact your user experience.

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Contact Us

If you have questions or concerns about any of these policies, you may contact us at:

Southern Belle Mums
Email: info@southernbellemums.com
Northlake, Texas

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Checkout Acknowledgment

At checkout, you agree to the Terms & Conditions, Privacy Policy, and Cookie Policy.
You also confirm that you have reviewed all submitted personalization details.

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Pick-Up Acknowledgment Form

"By signing or accepting my order, I confirm that I have inspected my purchase and that it was received in satisfactory condition."

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Effective Date: April, 2025